FAQs
General Questions
Q: How does the GPS product work?
A: The device has a GPS receiver that receives signals from multiple GPS satellites. The device uses these signals to calculate its precise location. GPS is a free service - the satellite service does not cost anything and no SIM card/Telecom service etc. is required.
Q: Is there any recurring cost, such as GPRS or other monthly fees?
A: No, there are no recurring fees. The GPS satellite system is free to use. There are no charges after you buy the device. The service provider is the satellite system that is maintained by the US government. The GPS system does not need a SIM card to operate and hence there are no recurring monthly fees.
Q: Is the device loaded with maps of select cities or the maps for the entire country?
A: All devices are loaded with pan India maps (from MapMyIndia) covering more than 4751 cities and more than 70 lakh points of interest (POIs).
Q: What else do I need to use the product?
A: Everything you need to get started is supplied with the purchase. Along with the device, you get car holder, car charger and a USB charger to connect device to PC. You don't need anything else to getting started using your device.
Q: Does the device work outside India too?
A: Your device comes pre-loaded with maps for India only and hence cannot be used outside India.
Navigation Questions
Q: What is the additional information can I see on the screen other than the map?
A: You will be able to see the following additional information: Latitude/longitude of your position, Velocity of the Vehicle (speed at which the vehicle is moving), Altitude above sea level, Estimated time of arrival (ETA), and Distance left to reach the destination.
Q: Can I select my destination by different options?
A: Yes, you can select your destination via various search options (such as locality name, street address, point of interest, pre-saved address, etc.). Additionally, you can also plan your trip. There is an option available called “Multi stop planner” in the menu. For more details please refer user manual.
Q: Can the navigator give us alternative routes so that we can select a particular route?
A: Yes. You can select a 'via point' and ask the navigator to take you via a particular route. Alternatively you can ask the navigator to provide a detour on a particular route to avoid known delays.
Q: How do I best utilize my device?
A:
- My destination does not exist in the map database: Look for the nearest landmark to your destination, like the nearest cinema hall, a bus station, a hotel or any other Point of Interest. Then, just seek the directions from that location and mark it out on your device before you leave your home or office!
- After looking into the above option, I am unable to identify the nearest landmark: You will need to open the POI option in the software and go into the “address” option. Seek a list of the road names and see whether any of the road names near your destination is recognizable. If even this does not work, see the map manually and try to identify your destination with the help of the person you are visiting. Then tap on the screen and choose that point as the destination.
- I have come to my destination once, how do I come back again without having to ask for directions a second time: Once you have reached your destination, tap the screen and set that location in your “favorites” list by giving it a name you want. Next time you want to arrive at the same destination, just choose it out of your favorites list.
- I know the whereabouts of a location, but my family or a friend will be going without me: Even if you are not going and you want a family member or another visitor to go to that location, you will never have any problem in future as long as the location is in your favorites. You can sit conveniently in your office, feed that destination in and have them carry the device!
- I have many meetings in different locations during the day and would like to plan my schedule: Take a nodal point, for example, if you have meetings in Mumbai’s Leela, Grand Hyatt and Taj Lands End, then fix Airport as your start point, have the navigator give you the distance and route to your first location. Then fix that as your origin by tapping on the screen. Then, choose the second destination and so on. Hence, you will have all the distances. This will also give you an idea of the approximate time it will take you from one venue to the other. Basically, by just sitting in your office, you now have your entire day chalked out!
- Every time I travel to another city, my experience has been that the cab guys take me on long routes. Once in a while, I even get a new driver who does not know even the most common destinations: Always do your homework about your destination before you leave your hometown, mark out the venues you plan to visit on your navigator and be in control of your local travel once you land in the destination city.
System Settings
Q: How do I change the display brightness?
A: You can change the brightness from the main menu.
Q: Where is the volume control for the device?
A: The volume control is located in the main menu as well.
Q: My screen calibration seems to be off. How do I recalibrate the screen?
A: Touch screen devices lose calibration accuracy with time, hence it is necessary to recalibrate the screen every few months. You may go to 'Screen Calibration' to start the recalibration process. Follow the on-screen instructions. The process should take about 30 seconds.
Troubleshooting
Q: My device does not power up
A: Make sure the battery is not discharged completely. Please charge the device using the charging cables provided and then try to switch ON the device again. If problem still persists, please contact Primo GPS's technical support team.
Q: What if the software does not load on power up?
A: Try powering OFF the device, then powering it ON again after 10 seconds. If that fails, use a pencil to reset the device by pressing the reset button using a pencil. If problem still persists, please contact Primo GPS's technical support team.
Q: My GPS satellite does not connect?
A: GPS connection needs an open sky such just satellite TV at home (TATA Sky etc). When you are near tall buildings / power plants, then reception of GPS satellites are weak and hence may take longer to connect to the satellites. To check the status of the receiver you can goto GPS status to see how many satellites are in range.
Q: My Charger has stopped working or my stand has broken?
A: When removing the navigator from the car, it is also recommended that the user carefully removes the car charger (most people leave the car charger in the car). It is possible that car charger can get shorted and it will stop working. Sometimes it also happens that the car charger gets fused because the cigarette lighter point was not properly installed.
